Warranty Policy
Our Warranty Approach
At Yosavilo, we aim to provide products that correspond reasonably with their descriptions and listed specifications.
Because our product range includes different types of staplers and calculators, warranty coverage may vary depending on the product, manufacturer, and any warranty information specifically provided on the applicable product page.
This Warranty Policy explains our general approach to product-related warranty concerns.
Limited Warranty
Unless a different warranty period or coverage is expressly stated on the applicable product page, Yosavilo does not provide a separate extended warranty beyond the rights and remedies available under applicable law.
Where a specific product is sold with a stated warranty, the applicable warranty period and conditions will be identified on the relevant product page or provided with the product.
Any product-specific warranty terms take precedence over this general section for that particular product.
What May Be Covered
Where a product is covered by a stated warranty, eligible warranty issues may include defects in materials or workmanship that occur during the applicable warranty period under normal intended use.
Warranty coverage does not automatically apply to every product or every type of product issue.
We may review the circumstances of each warranty request before determining whether the issue falls within the applicable warranty terms.
What Is Generally Not Covered
Unless required by applicable law or expressly covered by a product-specific warranty, warranty coverage generally does not include problems resulting from:
- Normal wear and tear
- Accidental damage
- Misuse or improper use
- Use outside the product’s intended purpose
- Modification or unauthorized alteration
- Improper installation or assembly, where applicable
- Damage caused by improper storage or handling
- Damage caused after delivery by external circumstances
- Normal cosmetic changes that do not affect intended use
For calculators and other electronic products, issues caused by batteries, battery leakage, improper battery installation, or incompatible power sources may also be excluded where applicable.
How to Make a Warranty Request
If you believe that a product has a defect covered by an applicable warranty, please contact us before returning the product.
Please provide:
- Order number
- Customer name
- Email address
- Product name
- Description of the issue
- Date the issue was noticed
- Photos or videos of the product, if helpful
- Any other information reasonably needed to evaluate the issue
We may ask for additional information to determine the nature of the problem.
Warranty Review
After receiving your request, we will review the information provided and determine the appropriate next step based on the applicable warranty terms and the circumstances of the issue.
If the issue is covered, the available resolution may include, where appropriate:
- Replacement of the affected product
- Repair, where reasonably available
- Refund or other remedy where required or appropriate
The specific resolution will depend on the product, the nature of the issue, availability, and applicable law.
Return of a Warranty Item
Do not send a product back without first contacting our customer support team.
If a return is required for a warranty-related issue, we will provide the applicable return instructions.
Customers should retain proof of shipment when returning an item.
Our Return & Refund Policy may also apply to eligible product returns. Where there is a conflict between a specific warranty term and the general return policy, the applicable product-specific warranty terms will govern the warranty issue.
Warranty and Our 30-Day Return Period
Our standard return period is 30 days from the delivery date, subject to the conditions stated in our Return & Refund Policy.
The 30-day return period and any applicable product warranty are separate matters.
A product may be eligible for a return under our Return & Refund Policy without being subject to a separate extended warranty, and a product-specific warranty may continue beyond the standard return period where such warranty is expressly provided.
Manufacturer Warranties
Some products may be supplied with a manufacturer’s warranty or other warranty provided by the manufacturer or supplier.
Where such a warranty applies, its coverage and conditions may be determined by the manufacturer.
Customers should review any warranty documentation supplied with the product and contact us if they need assistance understanding the applicable process.
No Automatic Extended Warranty
Purchasing a product from Yosavilo does not automatically create an extended warranty unless a warranty is expressly stated for that product.
We do not represent that every product is covered by a particular warranty period unless that coverage is specifically communicated.
This approach is intended to ensure that warranty information remains clear and consistent with the actual product terms.
Applicable Consumer Rights
Nothing in this Warranty Policy is intended to exclude, restrict, or replace any mandatory consumer rights, guarantees, remedies, or protections that cannot lawfully be excluded or limited under applicable law.
Where applicable law provides customers with rights that are greater than the terms described in this policy, those legal rights will continue to apply.
Contact Us
For questions about product warranties or warranty-related concerns, please contact:
Email: [email protected]
Phone: (+886)916748335
Business Address:
4th Floor, No. 9, Lane 73, Section 1, Longgang Road, Mingde Lane, Zhongli City, Taoyuan County, 32096,Taiwan
Please include your order number when contacting us about a specific purchase so that we can locate the relevant order information.
Last Updated: September 3, 2026