Shipment and Delivery Policy

Effective Date: September 3, 2026

At yosavilo.com, we currently serve customers in the United States. Orders placed through our website are fulfilled and shipped from Taiwan.

We provide this policy to give customers clear information about order processing, shipping costs, estimated delivery times, and the shipping origin before placing an order.

1. Shipping Destination

We currently offer shipping to customers located in the United States.

Shipping availability may vary for certain locations, territories, or addresses where delivery services are not available. If we are unable to ship an order to the address provided, we will contact the customer using the contact information provided with the order.

2. Shipping Origin

Orders are shipped from Taiwan, where our business is located and where orders are prepared for dispatch.

Shipping Origin: Taiwan

Business Address:

4th Floor, No. 9, Lane 73, Section 1, Longgang Road, Mingde Lane, Zhongli City, Taoyuan County,32096, Taiwan

3. Shipping Cost

For orders shipped to the United States:

  • Orders of $30.00 or more: Free standard shipping.
  • Orders below $30.00: A $3.50 standard shipping fee will apply.

The applicable shipping charge will be shown during checkout before the order is submitted.

The $30.00 free-shipping threshold is calculated based on the merchandise subtotal before applicable taxes and after any discounts or promotional deductions, unless otherwise stated on the relevant promotion.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (UTC+8)

Orders placed before 5:00 PM (UTC+8) on a business day will generally enter processing on that business day.

Orders placed after 5:00 PM (UTC+8), or on weekends or applicable holidays, will generally be processed on the next business day.

The order cut-off time is used to determine when an order enters our normal processing schedule. It does not mean that the order will be shipped immediately after the cut-off time.

5. Order Processing Time

Our normal order processing time is:

1–3 business days

Processing includes order verification, product preparation, packaging, and handover to the shipping carrier.

Processing time does not normally include weekends or public holidays.

In some circumstances, processing may take longer than the normal estimate due to factors such as order volume, product availability, address verification, carrier arrangements, or other operational circumstances. If a significant delay affects an individual order, we will make reasonable efforts to notify the customer.

6. Transit Time

After an order has been processed and handed over to the carrier, the estimated transit time to the United States is:

7–10 business days

Transit time begins when the package is handed over to the shipping carrier and does not include our order processing period.

Actual transit time may vary depending on the customer’s destination, carrier operations, customs procedures, weather, holidays, or other circumstances outside our direct control.

7. Estimated Total Delivery Time

For standard orders shipped from Taiwan to the United States, the estimated delivery timeframe is:

1–3 business days for processing + 7–10 business days in transit = approximately 8–13 business days total

These are estimates rather than guaranteed delivery dates.

The estimated timeframe begins after an order is successfully placed and may be affected by weekends, public holidays, customs processing, carrier delays, incorrect or incomplete address information, or other circumstances beyond our reasonable control.

8. Shipment Confirmation and Tracking

Once an order has been dispatched, we may provide the customer with a shipment confirmation email containing available tracking information.

Tracking information may take some time to appear or update after the package has been handed over to the carrier.

Customers can use the tracking information provided to monitor the progress of their shipment.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, unit, or suite number, if applicable
  • City
  • State
  • ZIP code
  • Contact information

If an order has not yet been shipped and the customer notices an address error, please contact us as soon as possible at [email protected].

We will try to assist with address corrections before dispatch, but we cannot guarantee that an address can be changed after an order has entered the shipping process.

10. Delivery Delays

Estimated delivery times are provided for planning purposes and are not guaranteed.

Occasional delays may occur because of circumstances such as:

  • Carrier service interruptions
  • Severe weather
  • Public holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Unexpected shipping volume
  • Other events outside our reasonable control

A carrier delay does not automatically mean that an order has been lost.

If tracking information shows that a shipment is still moving through the carrier’s network, customers should allow additional time for delivery.

11. Customs and Import Considerations

Because orders are shipped from Taiwan to customers in the United States, shipments may be subject to customs procedures or other import requirements.

Any applicable customs procedures, duties, taxes, or government charges are determined by the relevant authorities and may depend on the shipment and applicable regulations.

We do not represent that every order will be subject to additional charges. Customers should consider that international shipments may be subject to requirements outside our control.

12. Undeliverable or Returned Shipments

If a shipment is returned to us because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or another customer-related delivery issue, we will review the circumstances and contact the customer where appropriate.

Additional shipping costs may apply if the customer requests that an undeliverable package be shipped again.

Any refund or replacement will be handled according to our applicable Return and Refund Policy.

13. Lost or Damaged Shipments

If tracking indicates that a package has been delivered but the customer cannot locate it, customers should first check the delivery address, mailbox, building reception area, and other locations where the carrier may have left the package.

Customers may also contact the shipping carrier directly using the tracking information.

If a shipment appears to be lost or arrives damaged, please contact us at [email protected] and provide the order number and relevant details. We will review the shipment information and determine the appropriate next steps.

14. Contact Us

If you have questions about shipping, order processing, or delivery, please contact us:

Yosavilo

Email: [email protected]

Phone: (+886)916748335

Business Address:
4th Floor, No. 9, Lane 73, Section 1, Longgang Road, Mingde Lane, Zhongli City, Taoyuan County,32096, Taiwan

We aim to provide clear and practical shipping information so customers can understand the expected processing and delivery timeframe before completing a purchase.

Last Updated: September 3, 2026