Return & Refund Policy

Effective Date: September 3, 2026

At yosavilo.com, we want customers to have clear information about our return, refund, and exchange procedures before placing an order.

This policy applies to orders shipped to customers in the United States.

1. Return Eligibility

We accept returns for both defective/damaged products and non-defective products, subject to the requirements described in this policy.

Defective or Damaged Products

If an item arrives damaged during transportation or has a manufacturing defect, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Photos showing the damaged or defective product
  • Photos of the packaging, when applicable

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

For approved defective or transit-damaged returns, we will provide instructions regarding the return shipment.

Non-Defective Returns

We also accept returns when the product is not defective, including situations where a customer changes their mind, no longer wants the item, or the product does not meet their personal preference.

For a non-defective return:

  • The customer is responsible for the return shipping cost.
  • The item must meet the condition requirements described below.
  • The original shipping charge, if any, may not be refundable.

2. Return Period

Customers may request a return within 30 days of the date the order was delivered.

Return requests submitted after the 30-day period may not be accepted.

We recommend contacting us before sending any item back so that we can provide the appropriate return instructions.

3. Product Condition for Returns and Exchanges

For returns or exchanges based on personal preference, ordering the wrong item, selecting the wrong size, or similar non-defective reasons, the product must be in new and unused condition.

The item should meet the following requirements:

  • Original packaging remains unopened, where applicable; or
  • The product has never been used
  • The product is in its original condition
  • All included parts, accessories, and materials are included

We may be unable to accept a return or exchange if the product has been used, damaged after delivery, altered, or is missing parts or original materials.

For products that arrive damaged or defective, please contact us before returning the item so we can provide instructions appropriate to the situation.

4. Exchanges

We accept exchanges for eligible products.

Customers may request an exchange for reasons including:

  • Personal preference
  • Ordering the wrong product
  • Selecting the wrong size or variant
  • Other non-defective reasons

For exchanges requested for these reasons, the customer is responsible for the return shipping cost and any applicable shipping cost associated with sending the replacement item.

The replacement product will be shipped after the returned item has been received and reviewed, unless we provide different instructions for the particular order.

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we may instead offer another appropriate resolution, such as a refund for the eligible returned item.

5. Return Method

Returns are accepted by mail.

Please do not send a return to the business address shown on our website unless our customer support team has specifically instructed you to do so.

Because our orders are shipped internationally from Taiwan, the return destination may differ from the business contact address.

Please contact us at [email protected] to obtain the applicable return shipping address and return instructions before mailing your package.

This helps us correctly identify and process your return.

6. Return Slip

A return slip must be included inside the return package.

The return slip should include enough information for us to identify the order, such as:

  • Order number
  • Customer name
  • Contact email
  • Reason for return
  • Whether you are requesting a refund or exchange

If you do not have a return slip or are unsure what information to include, please contact [email protected] before sending the package.

7. Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

For defective or damaged products:
If the item was damaged during transportation or is confirmed to be defective, we will provide return instructions and determine the appropriate shipping arrangement after reviewing the case.

For non-defective returns:
If the customer is returning an item because of personal preference, a change of mind, ordering the wrong product, selecting the wrong size, or another non-defective reason, the customer is responsible for the return shipping cost.

For exchanges due to customer preference or ordering the wrong product or size:
The customer is responsible for the applicable return and replacement shipping costs.

8. Restocking Fee

We do not charge a restocking fee for approved returns or exchanges.

9. Refunds

Once an approved return has been received, we will review the returned item to confirm that it meets the applicable return requirements.

If the return is approved for a refund, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

For non-defective returns, any original shipping charge paid at checkout may not be refundable.

Return shipping costs paid by the customer are generally not refundable unless otherwise required by applicable law or specifically agreed upon by us.

10. Refund Processing

We will begin processing an approved refund after the returned product has been received and reviewed.

The actual time for funds to appear in the customer’s account depends on the original payment method and the customer’s financial institution.

If a customer believes an approved refund has not appeared after a reasonable processing period, please contact us with the order number so we can review the transaction.

11. Items That Cannot Be Accepted

A return or exchange may be declined when the product:

  • Has been used when the return is based on a non-defective reason
  • Has been damaged after delivery due to customer handling
  • Is missing essential components or accessories
  • Does not meet the applicable condition requirements
  • Is returned without sufficient order information to identify the purchase
  • Is sent after the applicable return period

This does not limit any rights a customer may have under applicable consumer protection laws.

12. Return Shipping Responsibility

Customers should use an appropriate shipping method and retain proof of shipment when returning a product.

We are not responsible for a return package that is lost or damaged while being shipped back to us by the customer before it reaches the designated return destination.

For this reason, customers are encouraged to keep the tracking number or other proof of shipment until the return has been processed.

13. Return Approval

A return request must be submitted before the product is mailed back.

Please contact us with your order information and the reason for the return. We will provide the applicable return instructions and shipping address.

Sending a package to an address that has not been provided or confirmed by our support team may delay the processing of the return.

14. Changes to an Order Before Shipment

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate the request when the order has not yet entered the fulfillment or shipping process. Once an order has been processed or shipped, changes or cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

15. Contact Us

For return, refund, or exchange requests, please contact:

Yosavilo

Email: [email protected]

Phone: (+886)916748335

Business Address:
4th Floor, No. 9, Lane 73, Section 1, Longgang Road, Mingde Lane, Zhongli City, Taoyuan County,32096, Taiwan

When contacting us about an existing order, please include your order number and the email address used when placing the order. This helps us locate the purchase and respond more efficiently.

Last Updated: September 3, 2026