Order Cancellation

At Yosavilo, we understand that customers may occasionally need to change or cancel an order.

We accept cancellation requests when an order has not yet been processed for shipment. Because orders are normally prepared for dispatch within a limited processing period, cancellation requests should be submitted as soon as possible after placing an order.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible:

Email: [email protected]

Phone: (+886)916748335

Please include the following information:

Order number
Customer name
Email address used for the order
Reason for cancellation, if applicable

Providing the order number helps us locate your order and process the request more efficiently.

Cancellation Before Shipment

If your cancellation request is received before the order has been processed for shipment, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed, the payment for the cancelled order will be refunded to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Cancellation After Shipment

Once an order has been processed and shipped, we may no longer be able to cancel it.

If you no longer want an order after it has been shipped, you may contact us regarding the return options available under our Return & Refund Policy.

For eligible non-defective returns, the customer may be responsible for return shipping costs according to the applicable return terms.

Orders Already in Transit

Orders that are already in transit generally cannot be cancelled through the carrier after shipment.

If you would like to return an eligible item after receiving it, please contact us and follow the return procedure described in our Return & Refund Policy.

Customers should not refuse or redirect a shipment without first contacting us, as this may affect the available return or refund process.

Cancellation of Part of an Order

If you want to cancel only part of an order, please contact us as soon as possible and clearly identify the item or items you want to cancel.

Partial cancellation may be possible if the order has not yet been processed for shipment.

If the order has already been prepared or shipped, we may be unable to make changes to individual items.

Orders With Incorrect Information

If you entered an incorrect shipping address, product selection, quantity, or other order information, contact us as soon as possible.

We will try to correct the information before shipment when reasonably possible.

However, once an order has been processed or shipped, changes may no longer be possible. In such cases, the applicable return process may need to be followed.

Refunds for Cancelled Orders

When an eligible cancellation is successfully processed, the applicable refund will normally be issued to the original payment method.

Yosavilo does not intentionally provide cash refunds or refunds to an unrelated payment method unless required or permitted by the applicable payment process or law.

After we initiate a refund, the time required for the funds to appear in the customer’s account depends on the payment provider or financial institution.

Cancellation Due to Product Availability

If we are unable to fulfill an order because a purchased product becomes unavailable or cannot reasonably be supplied, we may cancel the affected order or item.

If we cancel an order for this reason, any payment collected for the cancelled portion will be refunded to the original payment method.

Cancellation Due to Payment or Order Issues

An order may need to be cancelled if payment authorization is unsuccessful, if there is a significant order-processing issue, or if information necessary to fulfill the order cannot be reasonably verified.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Cancellation Is Not a Return

An order cancellation is different from a product return.

Cancellation: requested before the order has been processed for shipment.
Return: applies after an eligible order has been shipped and delivered, subject to our Return & Refund Policy.

For products that have already been shipped or delivered, please follow the applicable return procedure rather than submitting a cancellation request.

Shipping Information

Yosavilo serves customers in the United States, with orders shipped from Taiwan.

Our standard shipping schedule is currently:

Processing time: 1–3 business days
Estimated transit time: 7–10 business days
Estimated total delivery time: 8–13 business days
Order cutoff time: 5:00 PM (UTC+8)

Because orders may enter processing shortly after being placed, customers should submit cancellation requests promptly if they no longer wish to proceed with an order.

Contact Us

For cancellation requests or questions about an existing order, please contact: