Frequently Asked Questions (FAQ)

About Yosavilo

What is Yosavilo?

Yosavilo is an online store serving customers in the United States. Our current product collection focuses on practical everyday items, including staplers and calculators.

We aim to provide clear product information, straightforward purchasing terms, and accessible customer support.

Where is Yosavilo located?

Yosavilo is operated from Taiwan.

Business Address:
4th Floor, No. 9, Lane 73, Section 1, Longgang Road, Mingde Lane, Zhongli City, Taoyuan County, 32096, Taiwan

Where are orders shipped from?

Orders for our U.S. customers are shipped from Taiwan.

Products

What products does Yosavilo sell?

Our current product categories include:

Staplers
Calculators

Product availability may change over time. Please refer to the individual product page for the latest information about a specific item.

Where can I find product specifications?

Product specifications and available product details are provided on the relevant product page.

We recommend reviewing the product description, specifications, dimensions, and other available information before placing an order.

Are all products always in stock?

Product availability can change. The availability shown on the website at the time of purchase is the most relevant information for your order.

If an item becomes unavailable after an order has been placed and we cannot reasonably fulfill the order, we may contact you regarding the order or cancel the affected item and issue an applicable refund.

Orders

How do I place an order?

Select the product you would like to purchase, add it to your shopping cart, and proceed through the checkout process.

You will be asked to provide the information necessary to process and deliver your order. Please review your order details carefully before completing your purchase.

Can I change my order after placing it?

If you need to change an order, please contact us as soon as possible.

Changes may be possible if the order has not yet been processed for shipment. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

Can I cancel my order?

Yes, cancellation requests can be submitted before an order has been processed for shipment.

Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, an eligible return may be available after delivery.

For complete information, please refer to our Order Cancellation Policy.

What happens if I enter the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

We will make reasonable efforts to correct the address before shipment. However, once an order has been processed or shipped, changes may no longer be possible.

Shipping & Delivery

How long does shipping take?

For orders shipped to the United States, our current estimated delivery schedule is:

Processing: 1–3 business days
Transit: 7–10 business days
Estimated total delivery: 8–13 business days

These are estimates rather than guaranteed delivery dates.

How much does shipping cost?

We currently offer:

Free standard shipping for orders of $30.00 or more
$3.50 standard shipping fee for orders below $30.00

What is the order cutoff time?

Our daily order cutoff time is 5:00 PM (UTC+8).

Orders may be processed on the following business day depending on when the order is received and enters our fulfillment process.

Will I receive tracking information?

When tracking information is available for your shipment, it may be provided through the order or shipping notification.

Tracking availability and the timing of tracking updates may depend on the shipping carrier and service used.

Can delivery take longer than the estimated time?

Yes. The stated delivery period is an estimate.

Delivery may be affected by carrier delays, customs processing, weather, holidays, incorrect address information, or other circumstances outside our direct control.

If your order appears to be significantly delayed, please contact us with your order number.

Are customs duties or import charges included?

Because orders are shipped internationally from Taiwan to the United States, customs processing or other import-related charges may apply depending on the shipment and applicable requirements.

Customers are responsible for any charges that are legally required from them unless otherwise stated at checkout or required by applicable law.

Payment

What payment methods do you accept?

We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
UnionPay

Available payment options are displayed during checkout.

Is my payment information secure?

Payments may be processed by third-party payment service providers.

We do not intentionally store complete payment card information when it is handled directly by an authorized payment processor. Payment processing is subject to the security practices and terms of the applicable payment provider.

When will I be charged?

Payment authorization is generally requested when you place an order. Your payment provider may show the transaction as pending or completed according to its own processing procedures.

What if my payment fails?

If payment authorization is unsuccessful, your order may not be completed.

You can check your payment information or try another available payment method. If you continue to experience problems, please contact our support team.

Returns & Refunds

Can I return an item?

Eligible products can generally be returned within 30 days from the delivery date, subject to our Return & Refund Policy.

Returned items generally need to be new, unused, and in their original condition with applicable packaging and accessories.

Do you accept returns for defective products?

Yes. If you receive an item that is damaged, defective, incorrect, or materially different from the applicable product information, please contact us.

We may request photos and other information to help evaluate the issue.

Can I return an item if I simply change my mind?

Eligible non-defective returns may be accepted within the applicable 30-day return period.

For reasons such as change of mind or personal preference, the customer is generally responsible for return shipping costs.

How do I start a return?

Please contact [email protected] before sending an item back.

Provide your order number and explain the reason for the return. We will provide the applicable return instructions.

Please do not send a return to the business address shown on this FAQ unless our support team specifically instructs you to do so.

How will I receive my refund?

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account depends on the payment provider or financial institution.

Can I exchange an item?

Eligible exchanges may be available depending on the circumstances and product availability.

For exchanges caused by personal preference, incorrect selection, or similar non-defective reasons, the customer may be responsible for applicable return and replacement shipping costs.

Warranty & Product Issues

Do your products have a warranty?

Warranty coverage can vary by product.

Unless a specific warranty is expressly stated on the applicable product page or provided with the product, Yosavilo does not represent that every product includes a separate extended warranty.

Applicable consumer rights are not intended to be limited by our Warranty Policy.

What should I do if my product arrives damaged?

Please contact us as soon as reasonably possible.

Include your order number and, where possible, photos of the damaged product and packaging. This information can help us evaluate the issue and determine the appropriate next step.

Customer Support

How can I contact Yosavilo?

You can contact us using the following information:

Email: [email protected]

Phone: (+886)916748335